FAQ
FREQUENTLY ASKED QUESTIONS
THE FIREPLACE SHOPPE – GENERAL QUESTIONS
Q: DOES THE FIREPLACE SHOPPE WORK ON ANY BRAND OF FIREPLACE?
A: YES. THE FIREPLACE SHOPPE SERVICES AND INSTALLS MOST MAJOR FIREPLACE BRANDS, INCLUDING GAS, WOOD, AND ELECTRIC FIREPLACES. IF YOU ARE UNSURE ABOUT YOUR SPECIFIC BRAND OR MODEL, OUR TEAM CAN HELP CONFIRM COMPATIBILITY.
Q: DOES THE FIREPLACE SHOPPE WORK ON FIREPLACES THEY DID NOT INSTALL?
A: YES. WE SERVICE AND MAINTAIN FIREPLACES REGARDLESS OF WHERE THEY WERE ORIGINALLY INSTALLED, AS LONG AS THE UNIT IS SAFE AND MEETS MANUFACTURER AND CODE REQUIREMENTS.
Q: DOES THE FIREPLACE SHOPPE OFFER SERVICE AND INSTALLATION YEAR-ROUND?
A: YES. WE PROVIDE FIREPLACE SERVICE, MAINTENANCE, AND INSTALLATION SERVICES YEAR-ROUND.
Q: IS THE FIREPLACE SHOPPE LICENSED AND INSURED?
A: YES. THE FIREPLACE SHOPPE IS FULLY LICENSED AND INSURED TO PERFORM FIREPLACE SERVICE, MAINTENANCE, AND INSTALLATION.
Q: DOES THE FIREPLACE SHOPPE USE CAMERAS FOR INSPECTIONS AND CLEANINGS?
A: YES. WHEN APPROPRIATE, WE USE CAMERA INSPECTION TECHNOLOGY TO HELP EVALUATE CHIMNEYS AND FIREPLACES FOR SAFETY AND PERFORMANCE.
Q: DOES THE FIREPLACE SHOPPE OFFER YEARLY SERVICE AND MAINTENANCE PACKAGES?
A: YES. WE OFFER YEARLY FIREPLACE SERVICE AND MAINTENANCE OPTIONS TO HELP KEEP YOUR SYSTEM OPERATING SAFELY AND EFFICIENTLY.
Q: IS THE FIREPLACE SHOPPE CONNECTED TO AN HVAC COMPANY?
A: YES. THE FIREPLACE SHOPPE IS CONNECTED TO A FULL-SERVICE HVAC COMPANY, ALLOWING US TO SUPPORT BOTH FIREPLACE AND HOME COMFORT NEEDS.
Q: DOES THE FIREPLACE SHOPPE PULL PERMITS FOR INSTALLATIONS?
A: YES. WHEN REQUIRED, WE HANDLE PERITS AND COORDINATE INSPECTIONS TO ENSURE ALL INSTALLATIONS MEET LOCAL CODES AND REGULATIONS.
Q: CAN THE FIREPLACE SHOPPE DO MASONRY REPAIRS?
A: NO. THE FIREPLACE SHOPPE DOES NOT PERFORM MASONRY REPAIRS OR REBUILDS ON CHIMNEYS OR FIREPLACES.
ELECTRIC FIREPLACES
Q: DO ELECTRIC FIREPLACES GIVE OFF HEAT?
A: YES. ELECTRIC FIREPLACES PROVIDE SUPPLEMENTAL HEAT AND ARE DESIGNED TO WARM A ROOM, NOT HEAT AN ENTIRE HOME.
Q: DO ELECTRIC FIREPLACES NEED TO BE VENTED?
A: NO. ELECTRIC FIREPLACES DO NOT REQUIRE VENTING, MAKING THEM A FLEXIBLE OPTION FOR MANY HOMES.
Q: CAN ELECTRIC FIREPLACES BE USED WITHOUT HEAT?
A: YES. MOST ELECTRIC FIREPLACES ALLOW THE FLAME EFFECT TO BE USED WITHOUT HEAT FOR YEAR-ROUND AMBIANCE.
Q: ARE ELECTRIC FIREPLACES SAFE FOR KIDS AND PETS?
A: YES. ELECTRIC FIREPLACES ARE CONSIDERED ONE OF THE SAFEST OPTIONS BECAUSE THERE IS NO OPEN FLAME OR COMBUSTION.
Q: CAN ELECTRIC FIREPLACES BE INSTALLED UNDER A TV?
A: YES. MANY ELECTRIC FIREPLACES ARE DESIGNED FOR INSTALLATION UNDER A TV WHEN MANUFACTURER CLEARANCES ARE FOLLOWED.
Q: DO ELECTRIC FIREPLACES USE A LOT OF ELECTRICITY?
A: NO. ELECTRIC FIREPLACES TYPICALLY USE A SIMILAR AMOUNT OF ELECTRICITY AS A SMALL SPACE HEATER WHEN HEAT IS IN USE.
Q: DO ELECTRIC FIREPLACES REQUIRE MAINTENANCE?
A: ELECTRIC FIREPLACES REQUIRE MINIMAL MAINTENANCE AND DO NOT NEED ANNUAL CLEANINGS.
STOVES (WOOD & GAS)
Q: DOES THE FIREPLACE SHOPPE SERVICE OR INSTALL PELLET STOVES?
A: NO. AT THIS TIME, THE FIREPLACE SHOPPE DOES NOT SERVICE OR INSTALL PELLET STOVES.
Q: HOW OFTEN SHOULD WOOD STOVES BE INSPECTED AND CLEANED?
A: WOOD STOVES SHOULD BE INSPECTED AND CLEANED AT LEAST ONCE A YEAR TO REDUCE CREOSOTE BUILDUP AND FIRE RISKS.
Q: HOW OFTEN SHOULD GAS STOVES BE SERVICED?
A: GAS STOVES SHOULD BE PROFESSIONALLY SERVICED ONCE A YEAR TO ENSURE SAFE AND PROPER OPERATION.
INDOOR FIREPLACES (GAS & WOOD)
Q: CAN THE FIREPLACE SHOPPE CONVERT A WOOD-BURNING FIREPLACE TO GAS?
A: YES. WE CAN CONVERT EXISTING WOOD-BURNING FIREPLACES TO GAS, DEPENDING ON THE CURRENT STRUCTURE AND INSTALLATION REQUIREMENTS.
Q: HOW OFTEN SHOULD GAS FIREPLACES BE SERVICED?
A: GAS FIREPLACES SHOULD BE INSPECTED AND SERVICED ANNUALLY TO MAINTAIN SAFETY AND PERFORMANCE.
Q: HOW OFTEN SHOULD WOOD-BURNING FIREPLACES BE INSPECTED AND CLEANED?
A: WOOD-BURNING FIREPLACES SHOULD BE INSPECTED AND CLEANED AT LEAST ONCE A YEAR TO REDUCE FIRE AND SAFETY RISKS.
Q: CAN A FIREPLACE BE INSTALLED IN A HOME THAT NEVER HAD ONE?
A: YES. MANY GAS AND ELECTRIC FIREPLACES CAN BE INSTALLED IN HOMES WITHOUT AN EXISTING FIREPLACE, DEPENDING ON THE SPACE AND INSTALLATION REQUIREMENTS.
OUTDOOR FIREPLACES & FEATURES
Q: DOES THE FIREPLACE SHOPPE SELL OR INSTALL OUTDOOR FIREPLACES?
A: YES. WE OFFER OUTDOOR FIREPLACES AND FIRE FEATURES DESIGNED FOR PATIOS, BACKYARDS, AND OUTDOOR LIVING SPACES.
Q: ARE OUTDOOR FIREPLACES GAS OR WOOD-BURNING?
A: OUTDOOR FIREPLACES CAN BE GAS OR WOOD-BURNING, DEPENDING ON THE MODEL AND DESIGN.
Q: DO OUTDOOR FIREPLACES REQUIRE PERMITS?
A: SOME OUTDOOR FIREPLACES REQUIRE PERMITS. THE FIREPLACE SHOPPE WILL HELP DETERMINE PERMIT REQUIREMENTS AND HANDLE THEM WHEN NEEDED.
Q: CAN OUTDOOR FIREPLACES BE USED YEAR-ROUND?
A: YES. MANY OUTDOOR FIREPLACES ARE DESIGNED FOR YEAR-ROUND USE, WEATHER PERMITTING.
WE SERVICE THE ENTIRE MICHIANA AREA AND WOULD BE HAPPY TO ANSWER ANY OTHER QUESTIONS YOU MAY HAVE.